As in every field, the concept of quality in the logistics sector can be defined on the basis of the principle of meeting customer expectations in all processes. With this perspective, quality in logistics is determined in line with basic logistics requirements such as customer service levels, inventory levels and transportation strategies. From a more operational point of view, it can be said that quality indicators in logistics include timely delivery, not creating unnecessary stocks, correct handling and transportation, and keeping accurate inventory information. Long-term, sustainable benefits from this operational perspective can only be achieved by establishing a well-defined quality strategy. Quality strategy in logistics; In addition to long-term goals such as customer loyalty, market share, development and delivery of value-added services, it should include all processes that affect the quality of the service provided, such as personnel training, use of correct information technologies, and equipment management.